Frequently Asked Questions

How is Printiful Responding to COVID-19?

At Printiful, we're committed to providing a safe experience for our team members, for our customers, and for our communities. We’re taking the COVID-19 outbreak very seriously, and we are doing everything that we can to minimize the risks to individual and public health.

What we're doing to protect our teams

Teams who work in our offices

We’ve instituted a work from home policy for all positions that can be performed effectively from home. Additionally, we’ve encouraged team members to follow the guidelines set forth by the CDC for their own health and safety.

Teams who work in our stores

To ensure public health and safety, we have instituted safety and cleaning procedures in our stores, we offer virtual appointments, and team members are also available to assist customers by email, phone, and chat.

In our stores we have implemented the following precautions:

Supplying sanitizer

We’re adding hand sanitizer at the door and throughout the store to make sure that people are able to clean their hands regularly.

Supplying and wearing masks

We’re equipping our store reps with custom masks to wear (it’s part of our new uniform) and masks to protect our customers.

Limiting occupancy

Stores may be open, but social distancing is still a good idea. We’re limiting the number of customers and store reps in the store at one time to make sure that people have plenty of space.

Re-zoning the showroom and adding 6 FT spacing markers

We’ve taken out furniture and moved everything around to make space for staying apart. We have also placed 6 FT spacing markers anyplace people would need to line up.

Plexi Shields at work tables

We’ve added Plexi shields and extra monitors so that customers and store reps can stay connected while being protected.

Teams who work in our production facilities

Our production facilities remain open, so the business can continue to operate, but we’ve taken a range of additional precautions to help ensure the safety of all team members working in those locations. First and foremost, our employees in production facilities who believe they are at risk themselves or have at-risk family members at home have been asked to remain at home. Additionally, all our employees who aren’t feeling well are being asked to be safe and stay home until they are healthy.

For those employees who are reporting to work at a production facility, we’ve implemented additional safety and social distancing measures to reduce their risk:

  • We’ve hired full-time professional cleaners to deep clean our common areas on a continuing basis.
  • We’ve provided disinfectant cleaning supplies to all team members for use on their own workspaces.
  • We’re staggering our shifts, break times, and lunch times to make it easier to practice social distancing and reduce close interactions, and we have suspended all in-person meetings.
  • We’re postponing all non-essential visitors to our sites.
  • We’re concentrating our cleaning efforts on high-touch areas like tools, screens, door handles, light switches, etc.
Generous health plan and personal benefits

Beyond the specifics related to this issue, we offer our employees a great health plan, generous amounts of personal leave, and flexible management style to meet unanticipated needs and ensure employees are protected and safe.

What we’re doing to protect our customers

Everything that we’re doing to protect our teams also benefits our customers. At our decoration facility in California, our team members are following the CDC’s recommendations about hand washing, social distancing, and other hygiene policies. Please note that we also work with many outside vendors/partners as part of our supply chain and believe they are also following all CDC guidelines. Please contact us if you have specific questions.

How is my price determined?

Whether you're curious about the cost of your order or the price difference between different designs or products, we're always here to provide a quick, accurate price quote with no obligation to buy.

Your all-inclusive Printiful's price is primarily determined by three things:

  1. The product you select.
  2. The total number of ink colors needed for printing.
  3. The total quantity of items in your order.

Other factors such as personalization (adding personalized names and/or numbers to your items) or special requests also affect the cost.

Savings tip: The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings. Reducing the number of ink colors in your design can also lead to significant savings. Our team of talented artists can make any design shine with only three, two, or even one ink color!

FREE with every order - no matter how large or small:

  • Design review by a professional artist
  • Professional Quality Assurance - at least three Helpful Inkers will check every aspect of your order to ensure perfection, every time
  • Expert design consultation
  • Guaranteed delivery date
  • Set-up fees
  • Shipping to the 48 US states, APO, and Canada
  • Amazing customer service
  • Money-back guarantee

Ready to get a quote? There are three ways:

  1. Click the green "$" sign marked "Get Quote" in the Lab
  2. Get a Quick Quote now.
  3. Give us a call - we're happy to help! +1-424-383-5835

Printiful believes in all-inclusive pricing, and our quotes always ensure that you won't be surprised by any hidden fees - even standard shipping is free! *
* Domestic orders only. Not all orders qualify for free shipping. Does not include applicable duties and taxes for international orders. Contact us for more information.

How many do I have to order?

From just one to over one thousand, Printiful can print as many items as you need for your unique cause or occasion!

For some of our most popular styles, you can order just one item through our digital printing service.

We are available to answer questions and help bring your design to life 5 days a week at +1-424-383-5835, Monday-Friday: 9am - 5pm PST.

How can I get help with my design?

Whether you’re having trouble with the Design Lab, not sure how many ink colors you’ll need to print your uploaded art, or just want a helpful Inker to take a look at your design, we’re always happy to help! Most design questions can be answered by our service representatives.

Call us for real, live help 5 days a week at +1-424-383-5835,
Monday-Friday: 9am - 5pm PST

Custom Creations Service by Printiful

Got a vision for the perfect design? We've got artists that can bring it to life. You bring the ideas, and our artists will spin your concept into a masterpiece tailored to your personal budget and style. Simply choose from three pricing tiers and our artists will deliver a design that will put a smile on your whole crew.

Call Custom Creations at +1-424-383-5835,
Monday-Friday, 9am - 5pm PST

How can I be sure my design will be centered?

If it looks like you were trying to center your design, Printiful will automatically do it for you. If it doesn't, we'll always contact you to double check and make sure your design is aligned on your shirts exactly the way you want it.

Can I get a sample before I order?

Looking for the peace of mind from seeing, touching, or even trying on a product before placing your order? We can have a blank sample at your door within a week to make sure your printed products are exactly what you want.

Most of our customers rest assured knowing that in addition to seeing a proof email, multiple Inkers review every order. However, we know that sometimes circumstances may require sending a printed sample.

A sample printed with your custom design is automatically sent for orders over 5,000 pieces as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for a non-refundable $100.00 fee.

Give us a call at +1-424-383-5835, and one of our service representatives will be happy to arrange shipment of a blank sample, usually for a small fee, or a printed sample.

What happens after I place my order?

Each order is reviewed by at least two members of the Printiful production team to make sure your design is perfect and ready for print.

All art is thoroughly checked for aesthetics, printability, and errors. We will automatically adjust common issues like alignment, contrast, line thickness, and spelling errors.

For complex orders, we may send an additional email with picture proofs for your approval before we process your order.

Your products are then decorated using screen printing (for quantities of six or more), digital printing (for quantities fewer than six), or embroidery. After your items are decorated, they will be shipped, and delivered to your door by your guaranteed delivery date.

You can check the status of your order at any time using the Order Number included in your confirmation email on our Track Your Order page.

If you have any questions or concerns about your order, call us for real, live help 5 days a week at +1-424-383-5835, Monday-Friday: 9am - 5pm PST.

When will I receive my order?

We know how important it is to receive your shirts in time for your group's event, and that's why we always provide a guaranteed delivery date for your order. Additionally, we offer three fast delivery options through UPS and USPS.

One-Week Standard Delivery

Standard delivery is guaranteed to arrive at your door within 7 days!

Three-Days Rush Delivery

Choose Rush Delivery and we'll make sure your custom printed shirts reach your doorstep within three business days of placing your order.

Overnight Super Rush (have it in time for the weekend) Delivery

We don't call this premium service Super Rush for nothing. Choose this option at checkout if you need your shirts in a flash, and for an extra 25% of the cost of your order, we’ll get your shirts to your door in three business days with the same attention to detail and Custom Ink commitment to quality we provide for all our customers.

If you think you can’t have shirts in time for an event this weekend, think again! Simply place your order by 12pm Thursday and you’ll have the shirts in hand by the end of the day on Friday. Not available on all products, including specialty items and embroidery.

These shipping times reflect shipment within the contiguous 48 United States. If you would like shipping and pricing details for shipment to Alaska, Hawaii, or Canada, OR if you would like to learn more about our Rush or Super-Rush shipping options, please give us a call at +1-424-383-5835 and a service representative will be happy to assist you!

Can I pay with a check or purchase order?

Whether you’re paying online, or over the phone, you have multiple payment options. You can pay for your order with a credit or debit card (MasterCard, Visa, Amex or Discover), your checking account, or a purchase order (PO) if approved for credit (generally for large institutions, such as schools or government agencies). Simply choose your payment method during checkout.

For payment by check, you will see a form to provide the required bank account information.

For payment by purchase order, we'll provide a fax number and instructions to fax Custom Ink a copy of the purchase order for verification before we begin processing your order. When invoiced for a PO, you may pay by check or credit or debit card.

What if I have a problem with my order?

At Printiful we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.

Customized goods are generally not accompanied by guarantees, but Printiful is changing that: We deliver high-quality products - products that look just like what you created on our site - and we do so on time.

If the custom products you receive differ materially from what you created at Printiful.co, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 5 days of receiving your custom order. All we ask is that you notify Printiful before returning any goods to ensure that your return is handled quickly and accurately.

If you have any questions or concerns about your order, call us for real, live help 5 days a week at +1-424-383-5835, Monday-Friday: 9am - 5pm PST.

Where is Printiful located?

Printiful headquarter is located in Southern California, about 7 miles outside of Downtown Los Angeles. Although we are headquartered in California, we serve customers all around the world.

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